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1) LETTERS REGARDING MIDDY AFTER-SALES SERVICE |
| 'Dear Middy Can I please express my delight at my newly delivered replacement bib & brace, jacket and sweat shirt. This was far more than I could have anticipated and is an extremely generous gesture on your part. They are all a perfect fit and I will wear them with pride. It is nice to know that even in this day and age of mass production and a global economy, a company as large as yours is still willing to go out of its way to look after its customers. Thanks again! Yours sincerely, Mr D Forster' 'Dear Tracey (Customer Services), I would like to apologise for not thanking you earlier for replacing the broken part of my Middy keepnet. My wife gave birth again recently and along with my 3 little boys I've lately been more busy than I could ever believe. But thankyou very much for the part. It is wonderful of you to send it to me rather than me having to go and buy another one. Many many thanks! Yours, Richard Young' 'Dear Middy, Thanks for replacing (free-of-charge) the cracked second section on my margin pole. Very quick and top-notch aftersales service. Well done! Best Regards, Tim Summerton' 'Dear friends, Many thanks to all at Middy for what you did replacing my 2nd section on my Rhythm Stik, free-of-charge. I shall continue to buy Middy gear for a long time, Cheers, Mike O'Sullivan, Bristol' 'Dear Middy, Please pass on my very sincere thanks to Marie Simpson in your customer service department for her help with the problem I had with my Top Notch Keepnet. Her help on the phone was very much appreciated. I hope that Middy continue to produce excellent fishing tackle and continue to offer excellent service long into the future. Once again, many, many thanks. Yours, Mr G Cope' 'Dear Middy Thank you for the landing net handle and the rigs and hooks. It was more than I was expecting! I have told my fishing friends that Middy more than treated me right and how pleased I was. Thanks again, J.Lodge, Sheffield' Dear Middy, I am writing to you to say thank you for not only sending me a replacement part for my 'Top Notch' keepnet but for it arriving in only 3 days. Your after sales service is efficient and one of the best I have ever had the pleasure of dealing with. Many thanks for your help! Wayne Bailey 'Dear Mr Middleton Thankyou for sending me the locking assembly for my Middy DNA Carp Sack to replace the one I had lost. Your service and help has been exemplary. Kind regards to you and your staff who helped me, Peter Collins' 'To Craig Just a note to say thank you for the prompt and efficient service I have received from yourselves regarding replacement Pole Tips. I would also like to thank your staff for their courteous and helpful manner during our telephone call. It is pleasing to know that I can rely on Middy products and especially its personnel. Thank you, Kevin Thomas' ANGLING-TIMES-PRINTED LETTER, FEATURED IN FULL: 'I recently won a Middy Erextion pole in a competition, but one of the power sections sustained damage when I fished with it, making it unusable. I told Middy of my problem and they advised me to take the pole to my local tackle shop for the Middy rep to have a look at it. However, the shop staff were unhelpful because I had not purchased the pole from them. I then posted the pole off to Middy with an explanatory letter, and two weeks later, back came a new section free of charge, along with a few other tackle goodies. Well done, Middy, for an excellent after-care service' J Lilliford, Hull |
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2) LETTERS REGARDING QUALITY PRODUCT |
| "Dear Deisgn Department, I have recently purchased a Middy The Works S2 Pole and am delighted with its handling potential and find it an excellent prece of equipment and a delight to use. May I make suggestion that will hopefully enhance an already superb pole. If in the initial manufacture you could incorporate the same coloured bands at each intersection (joints). i.e. red to red, green to green etc this will facilitate quick and easy assembly and would be an added feature with great practical value. this also could be a feature across the whole range of your Poles if incorporated. Yours very sincerely, Mr H Tipple" "Dear Sir, I must put pen to paper after purchasing a Middy Genetic Carbon feeder. I purchased the MED/HVY model and was pleasantly surprised at the casting power at 12 and 13 feet, and caught a 12lb carp with the rod because of the through action. I cannot praise the rod enough, and I thank you for producing a rod that really does make the difference, Thank you, Mr E J Clarke, Warks" "Dear Middy, I am not normally the type of person to write to companies about their products, unless ofcourse I have a complaint! But your new Micro Shock Core elastic is fantastic! After fitting my sections with all four sizes, I went to my local pond to try it out. had bream to 4lb on the 1 to 5 green elastic, had my best ever carp from this venue using 18 to 22 blue, a mirror of 20lb 20z! Two 15lb plus mirrors on the 12 to 16 pink... I should point out that the pond in question has large patches of lilies, and on all occasions this was where the fish headed, but steady pressure and your elastic did the work. My only complaint is that it has taken me ages to obtain your elastic, as local tackle shops did not or could not get it, and I had to travel 60 miles to see it and then buy it. Is availability going to improve? Fantastic Elastic! David Field" "Dear Sir/Madam, I am a keen carp angler and have been for many years now and wish to congratulate your company on the range of specialist nets. I have recently purchased 2 new landing nets and can honestly say that there is no comparison with regards to weight and quality. Thank you for your time and keep up the excellent work. Regards Adrian Bull, Cambridgeshire" "Hello, I know you probably get loads of emails informing you about how good Middy products are!! I purchased the Works pole about a week or so and was itching to use it, and though I only had 3 hours of fishing late evening, I could not believe how responsive the pole was, it was the most enjoyable fishing trip I have ever had, to cut a story short I was snapped on the first cast by something big (would have loved to have bagged) then 20 mins later I caught a 25lb common carp I do believe if I had used a rod it would not have been so responsive and so enjoyable. ps. just thanks for the introduction to this product and I will be shouting from the hill tops to everyone and will be buying many more middy products. Regards Martin Hanson." "Dear Middy, I still look at fishing magazines and there are poles the same weight, length and 10 times the price. I have had my Animal Tamer pole for 1 year I must say its great. I paid £175 with extension to 12.5 metres what a bargain well done. Double figure fish no problem with size twenty super bungee elastic. Yours, Mark Vaughan (Essex).î "I have been telling contacts how good the Bullboy Power Top Two is. It fits several poles and gives a more balanced and stiffer action. It is very good and I am very impressed! Regards, Len" "Dear Middy Today I purchased your new Team Clothing from Bennetts of Sheffield. The quality goes WELL beyond the price - thankyou and well done! Nicholas Taylor" Angling Times competition winner David J Pointon won a Mi2 13ft Waggler Rod and wrote in to congratulate Middy on a 'perfect piece of fishing equipment', along with letters from similar delighted winners which follow... Dear Sirs, You recently sponsored a competition in the Angling Times for a Middy Mi2 13ft Waggler Rod, which I am delighted to say I was one of the winners. So I thought I would write in to you to congratulate you on a perfect piece of fishing equipment. Obviously I couldn't wait to go out and try it. Not only did it handle the average silver fish and tench, I had carp up to 7lb, and Mi2 acting as described, and then a beautiful conditioned carp to 20lb 5oz, the rod bending and quivering away but taking all the strain of a heavier rod. The Mi2 is a piece of fishing equipment that any novice or established angler would be very proud of. I am a 60 year old retired Landowner who has recently taken up fishing again after 20 years, and I am pleased to have the Mi2 as part of my outfit, it will be put to good use. Thank you once again for a fine product, Yours very sincerely, David J Pointon (aka Conagher)' Dear Sir/Madam I was over the moon to receive the Mi2 13' match rod, which will give me many hours of pleasure, as I'm a pensioner of 75 years. And I'd like to thank you very much for such a lovely and well made rod. Thank you once again, K.Wilkinson, Lincs' 'Dear Sir, I have just received my new MI2 13" Match Rod, and I am very pleased with it. I fished yesterday with it at a club lake in Aberford and I must have had over 70lbs of fish - 80 small carp around 1/2lb - and the rod handled very well. So light - being in my 80s - 83 to be precise - it is just what the doctor ordered. I could hold it all day. Many thanks, John Howard' |
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3) DONATION/CHARITY LETTERS OF THANKS |
ìTo Whom It May Concern I write this letter with heartfelt thanks for the generous donations we received from your company, for the prizes and raffle prizes, in my late wife's memorial Carp Match, which is sponsored by Birds Tackle of Ipswich. Your support is gratefully received. We managed to raise £1000 for the Ipswich Cancer Wards. Sincere thanks, Mr T.M.Lunnî ìDear Mr Middleton May I, through Dave Bell (Middy Rep), thank you most sincerely for all the sponsorship and help with prizes that the junior section has received from your company for the last two years. I cannot stress enough, how MUCH this is appreciated. We have some fine young anglers in the club and some of them have put pen to paper to show their gratitude. I hope you get as much pleasure from these letters as the children have from your sponsorship. Yours sincerely, M.W.Cooper Secretaryî îTo our sponsor, Middy On bank holiday Monday, 30/05/05, Upton Angling Club had their Annual fishing match for the under 16s. I won the match with 15lb 3oz, and won the superb prize which you had kindly donated, the Power Waggler. Thankyou very much, Jamie. Gî îDear Middy, I am writing in to say thankyou for sponsoring our Annual Match and providing a fantastic prize, also for providing other gifts (hats, badges, sticker and magazine with float and disgorger). I hope that you can carry on sponsoring our matches for many years to come. Yours faithfully, Stephen. Wî îDear Middy, Thankyou very much for sponsoring our yearly fishing match at Upton Fishing Village on bank holiday Monday 30th of May. I had a really good day fishing and I like my Middy hat. Thankyou, George S (age 8)î îDear Middy, I am very thankful for you sponsoring us. The gifts were great and I always wear your hat when fishing and social activities. Everybody enjoyed the gifts. P.S Once again thank you, Greg. Jî ìTo Middy I would like to take this opportunity to thank you on behalf of Broome Angling Society for the generous sponsorship of our teach-in sessions held at Frisby and jointly ran by Charnwood Borough Council. These events proved to be very popular with over 60 young anglers attending and your donation helped to make these days even more entertaining for those taking part. If you would like more information on these events please check out our extensive website at www.broomeanglingsociety.com (Junior Gallery section) where you will find many references to the teach-ins. Regards, R.Parkesî ìDear Mr Middleton We would like to thank you for your very kind donations of goody bags, Rock Ard Handle and landing net for our charity fishing match, in aid of the McMillan Day unit. The fishermen had a wonderful day and we raised a total of £652. A presentation took place on Thursday 28th October at the day centre and a photographer from the Derby Evening Telegraph was present and the picture appeared in the paper on Monday 1st November. Yours sincerely, N.Bagnallî ìEveryone here at Big JohnÃs Angling Direct would like to say a big, big thanks for the donation towards our charity match in aid of our local hospice. We raised a total of £160.00 for them and all 24 people that took part had at least something to go home with. Our grateful thanks. BJî ìDear Sir/Madam, I am writing on behalf of the members of PAD Angling Club to thank you for your kind donation of a prize for the tombola stall we are having at the Tacklemania Tour near Coventry. We really do appreciate your donation and without help from companies such as yours we would not be able to raise funds for our fishing club and continue to provide access for our own members and also other disabled anglers to our own fishery, which is based at Barrow-on-Trent near Derby. Each year it gets more difficult to meet these general running costs of the fishery, but we do hope that if the event is successful, we can look forward to yet another year of being able to provide angling opportunities to many disabled anglers all over England. Thank you once again for your kindness. Mr. G Whitmore (fundraiser for the above club)î |
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1) LETTERS REGARDING MIDDY AFTER-SALES SERVICE |
'Dear Tracey (Customer Services), I would like to apologise for not thanking you earlier for replacing the broken part of my Middy keepnet. My wife gave birth again recently and along with my 3 little boys I've lately been more busy than I could ever believe. But thankyou very much for the part. It is wonderful of you to send it to me rather than me having to go and buy another one. Many many thanks! Yours, Richard Young' 'Dear Middy, Thanks for replacing (free-of-charge) the cracked second section on my margin pole. Very quick and top-notch aftersales service. Well done! Best Regards, Tim Summerton' 'Dear friends, Many thanks to all at Middy for what you did replacing my 2nd section on my Rhythm Stik, free-of-charge. I shall continue to buy Middy gear for a long time, Cheers, Mike O'Sullivan, Bristol' 'Dear Middy, Please pass on my very sincere thanks to Marie Simpson in your customer service department for her help with the problem I had with my Top Notch Keepnet. Her help on the phone was very much appreciated. I hope that Middy continue to produce excellent fishing tackle and continue to offer excellent service long into the future. Once again, many, many thanks. Yours, Mr G Cope' 'Dear Middy Thank you for the landing net handle and the rigs and hooks. It was more than I was expecting! I have told my fishing friends that Middy more than treated me right and how pleased I was. Thanks again, J.Lodge, Sheffield' Dear Middy, I am writing to you to say thank you for not only sending me a replacement part for my 'Top Notch' keepnet but for it arriving in only 3 days. Your after sales service is efficient and one of the best I have ever had the pleasure of dealing with. Many thanks for your help! Wayne Bailey 'Dear Mr Middleton Thankyou for sending me the locking assembly for my Middy DNA Carp Sack to replace the one I had lost. Your service and help has been exemplary. Kind regards to you and your staff who helped me, Peter Collins' 'To Craig Just a note to say thank you for the prompt and efficient service I have received from yourselves regarding replacement Pole Tips. I would also like to thank your staff for their courteous and helpful manner during our telephone call. It is pleasing to know that I can rely on Middy products and especially its personnel. Thank you, Kevin Thomas' ANGLING-TIMES-PRINTED LETTER, FEATURED IN FULL: 'I recently won a Middy Erextion pole in a competition, but one of the power sections sustained damage when I fished with it, making it unusable. I told Middy of my problem and they advised me to take the pole to my local tackle shop for the Middy rep to have a look at it. However, the shop staff were unhelpful because I had not purchased the pole from them. I then posted the pole off to Middy with an explanatory letter, and two weeks later, back came a new section free of charge, along with a few other tackle goodies. Well done, Middy, for an excellent after-care service' J Lilliford, Hull |
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2) LETTERS REGARDING QUALITY PRODUCT |
| "Dear Sir, I must put pen to paper after purchasing a Middy Genetic Carbon feeder. I purchased the MED/HVY model and was pleasantly surprised at the casting power at 12 and 13 feet, and caught a 12lb carp with the rod because of the through action. I cannot praise the rod enough, and I thank you for producing a rod that really does make the difference, Thank you, Mr E J Clarke, Warks" "Dear Middy, I am not normally the type of person to write to companies about their products, unless ofcourse I have a complaint! But your new Micro Shock Core elastic is fantastic! After fitting my sections with all four sizes, I went to my local pond to try it out. had bream to 4lb on the 1 to 5 green elastic, had my best ever carp from this venue using 18 to 22 blue, a mirror of 20lb 20z! Two 15lb plus mirrors on the 12 to 16 pink... I should point out that the pond in question has large patches of lilies, and on all occasions this was where the fish headed, but steady pressure and your elastic did the work. My only complaint is that it has taken me ages to obtain your elastic, as local tackle shops did not or could not get it, and I had to travel 60 miles to see it and then buy it. Is availability going to improve? Fantastic Elastic! David Field" "Dear Sir/Madam, I am a keen carp angler and have been for many years now and wish to congratulate your company on the range of specialist nets. I have recently purchased 2 new landing nets and can honestly say that there is no comparison with regards to weight and quality. Thank you for your time and keep up the excellent work. Regards Adrian Bull, Cambridgeshire" "Hello, I know you probably get loads of emails informing you about how good Middy products are!! I purchased the Works pole about a week or so and was itching to use it, and though I only had 3 hours of fishing late evening, I could not believe how responsive the pole was, it was the most enjoyable fishing trip I have ever had, to cut a story short I was snapped on the first cast by something big (would have loved to have bagged) then 20 mins later I caught a 25lb common carp I do believe if I had used a rod it would not have been so responsive and so enjoyable. ps. just thanks for the introduction to this product and I will be shouting from the hill tops to everyone and will be buying many more middy products. Regards Martin Hanson." "Dear Middy, I still look at fishing magazines and there are poles the same weight, length and 10 times the price. I have had my Animal Tamer pole for 1 year I must say its great. I paid £175 with extension to 12.5 metres what a bargain well done. Double figure fish no problem with size twenty super bungee elastic. Yours, Mark Vaughan (Essex).” "I have been telling contacts how good the Bullboy Power Top Two is. It fits several poles and gives a more balanced and stiffer action. It is very good and I am very impressed! Regards, Len" "Dear Middy Today I purchased your new Team Clothing from Bennetts of Sheffield. The quality goes WELL beyond the price - thankyou and well done! Nicholas Taylor" Angling Times competition winner David J Pointon won a Mi2 13ft Waggler Rod and wrote in to congratulate Middy on a 'perfect piece of fishing equipment', along with letters from similar delighted winners which follow... Dear Sirs, You recently sponsored a competition in the Angling Times for a Middy Mi2 13ft Waggler Rod, which I am delighted to say I was one of the winners. So I thought I would write in to you to congratulate you on a perfect piece of fishing equipment. Obviously I couldn't wait to go out and try it. Not only did it handle the average silver fish and tench, I had carp up to 7lb, and Mi2 acting as described, and then a beautiful conditioned carp to 20lb 5oz, the rod bending and quivering away but taking all the strain of a heavier rod. The Mi2 is a piece of fishing equipment that any novice or established angler would be very proud of. I am a 60 year old retired Landowner who has recently taken up fishing again after 20 years, and I am pleased to have the Mi2 as part of my outfit, it will be put to good use. Thank you once again for a fine product, Yours very sincerely, David J Pointon (aka Conagher)' Dear Sir/Madam I was over the moon to receive the Mi2 13' match rod, which will give me many hours of pleasure, as I'm a pensioner of 75 years. And I'd like to thank you very much for such a lovely and well made rod. Thank you once again, K.Wilkinson, Lincs' 'Dear Sir, I have just received my new MI2 13" Match Rod, and I am very pleased with it. I fished yesterday with it at a club lake in Aberford and I must have had over 70lbs of fish - 80 small carp around 1/2lb - and the rod handled very well. So light - being in my 80s - 83 to be precise - it is just what the doctor ordered. I could hold it all day. Many thanks, John Howard' |
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3) DONATION/CHARITY LETTERS OF THANKS |
“To Whom It May Concern I write this letter with heartfelt thanks for the generous donations we received from your company, for the prizes and raffle prizes, in my late wife's memorial Carp Match, which is sponsored by Birds Tackle of Ipswich. Your support is gratefully received. We managed to raise £1000 for the Ipswich Cancer Wards. Sincere thanks, Mr T.M.Lunn” “Dear Mr Middleton May I, through Dave Bell (Middy Rep), thank you most sincerely for all the sponsorship and help with prizes that the junior section has received from your company for the last two years. I cannot stress enough, how MUCH this is appreciated. We have some fine young anglers in the club and some of them have put pen to paper to show their gratitude. I hope you get as much pleasure from these letters as the children have from your sponsorship. Yours sincerely, M.W.Cooper Secretary” ”To our sponsor, Middy On bank holiday Monday, 30/05/05, Upton Angling Club had their Annual fishing match for the under 16s. I won the match with 15lb 3oz, and won the superb prize which you had kindly donated, the Power Waggler. Thankyou very much, Jamie. G” ”Dear Middy, I am writing in to say thankyou for sponsoring our Annual Match and providing a fantastic prize, also for providing other gifts (hats, badges, sticker and magazine with float and disgorger). I hope that you can carry on sponsoring our matches for many years to come. Yours faithfully, Stephen. W” ”Dear Middy, Thankyou very much for sponsoring our yearly fishing match at Upton Fishing Village on bank holiday Monday 30th of May. I had a really good day fishing and I like my Middy hat. Thankyou, George S (age 8)” ”Dear Middy, I am very thankful for you sponsoring us. The gifts were great and I always wear your hat when fishing and social activities. Everybody enjoyed the gifts. P.S Once again thank you, Greg. J” “To Middy I would like to take this opportunity to thank you on behalf of Broome Angling Society for the generous sponsorship of our teach-in sessions held at Frisby and jointly ran by Charnwood Borough Council. These events proved to be very popular with over 60 young anglers attending and your donation helped to make these days even more entertaining for those taking part. If you would like more information on these events please check out our extensive website at www.broomeanglingsociety.com (Junior Gallery section) where you will find many references to the teach-ins. Regards, R.Parkes” “Dear Mr Middleton We would like to thank you for your very kind donations of goody bags, Rock Ard Handle and landing net for our charity fishing match, in aid of the McMillan Day unit. The fishermen had a wonderful day and we raised a total of £652. A presentation took place on Thursday 28th October at the day centre and a photographer from the Derby Evening Telegraph was present and the picture appeared in the paper on Monday 1st November. Yours sincerely, N.Bagnall” “Everyone here at Big John’s Angling Direct would like to say a big, big thanks for the donation towards our charity match in aid of our local hospice. We raised a total of £160.00 for them and all 24 people that took part had at least something to go home with. Our grateful thanks. BJ” “Dear Sir/Madam, I am writing on behalf of the members of PAD Angling Club to thank you for your kind donation of a prize for the tombola stall we are having at the Tacklemania Tour near Coventry. We really do appreciate your donation and without help from companies such as yours we would not be able to raise funds for our fishing club and continue to provide access for our own members and also other disabled anglers to our own fishery, which is based at Barrow-on-Trent near Derby. Each year it gets more difficult to meet these general running costs of the fishery, but we do hope that if the event is successful, we can look forward to yet another year of being able to provide angling opportunities to many disabled anglers all over England. Thank you once again for your kindness. Mr. G Whitmore (fundraiser for the above club)” |